What is neurofeedback and how does it work?

Neurofeedback is a specialized form of biofeedback in which brain activity is measured and reported back in real time. This feedback helps the brain better regulate itself and train optimal patterns. Typical applications include training attention control, reducing stress, and promoting relaxation.

For which areas of application is neurofeedback suitable?

Neurofeedback can be used to treat many mental and neurological conditions, such as ADHD, anxiety disorders, sleep problems, and chronic pain. It is often used in conjunction with clinical assessment to develop targeted training programs.

What is the difference between neurofeedback and biofeedback?

While neurofeedback focuses specifically on brain activity, biofeedback monitors other physiological parameters, such as heart rate, breathing patterns, or skin conductance, to regulate stress levels and emotional reactivity.

What are slow cortical potentials (SCP) and how are they trained?

SCPs are slow cortical potentials associated with states such as attention and relaxation. SCP training can be used to improve self-regulation and treat disorders such as ADHD and epilepsy.

What devices do you offer for neurofeedback?

We offer BrainMaster devices such as Atlantis and Discovery, which work with BrainAvatar software. These systems are suitable for beginners and experienced users and offer protocols ranging from basic to specialized applications, such as 19-channel QEEG and Z-score training.

What is Z-score training and what are its benefits?

Z-score training uses a database-based norm to compare the user's brain activity in real time with a "normal distribution." It helps identify and target abnormalities in brain patterns. This method can be very helpful for many neurocognitive and emotional disorders.

How is the BrainAvatar software licensed?

Licensing the BrainAvatar software requires a serial number and passkey, which are stored on your device. During installation, the user is prompted to enter this information in the login area to activate.

How does a neurofeedback session work?

In a typical session, the client is fitted with electrodes that measure EEG signals. These signals are then presented on a screen as feedback (e.g., visual or auditory), allowing the client to learn how to promote or decrease specific brainwave patterns.

What support do you offer when setting up the devices?

Our support team will be happy to help you set up BrainMaster devices, such as Atlantis and Discovery, and assist you with configuring the BrainAvatar software. We also conduct training courses and webinars for professionals and interested parties in collaboration with the Institute for EEG Neurofeedback.

What is the warranty on neurofeedback devices?

Our devices, such as the BrainMaster Atlantis and Discovery, come with a standard warranty covering manufacturing defects. For longer-term protection, we offer an extended warranty that includes additional repair and replacement services.

What does the extended warranty cover?

The extended warranty covers manufacturing defects as well as certain damages that may occur during normal use. This warranty option provides you with additional protection and minimizes potential downtime by providing faster and more comprehensive service in the event of a repair.

What should I do if my device is defective?

If your device is defective, please contact our customer service immediately. Our support team will assist you with troubleshooting and discuss the next steps with you. If necessary, we will provide you with a return slip for sending in the device.

How long does the repair take?

Repairs typically take approximately 3 to 12 weeks, depending on the type of damage and the availability of spare parts. We always strive to keep repair times as short as possible and will keep you informed of the status of your return.

Are loaner devices available during repairs?

Customers with an extended warranty have the option of requesting a loaner unit to bridge the downtime.

What costs will I incur if the device has to be sent in for repair?

In this case, our team will inform you of any potential costs before the repair begins. The repair costs are covered by the extended warranty. Shipping costs are borne by the buyer.

How can I purchase the extended warranty?

The extended warranty can be purchased at the time of purchase or during the warranty period. Contact our customer service or visit our website for more information about the extended warranty option.