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Atlantis - Partner Membership

Atlantis - Partner Membership

 

In a professional environment, the reliability of your technology is the foundation of your work. The Atlantis Partner membership offers you much more than classic technical support: it is a comprehensive operational commitment. Through prioritized service, direct expert support, and physical device protection, you minimize downtime and ensure the continuity of your workflows.

 

Your advantages at a glance:

 

✓ Prioritized expert support: Your inquiries are given preferential treatment in our system – for minimal waiting times for critical questions.

✓ Live chat & remote diagnostics: Fast help directly on the system. Our technicians can remotely access your PC to immediately optimize software configurations or hardware latencies.

✓ Loan device service: Should your Atlantis device require maintenance, you will receive a free loan device for the duration of the repair, so that your practice can continue seamlessly.

✓ Workflow optimization: Exclusive access to technical know-how for the optimal integration of your hardware into daily practice.

 

⚠️ Unsure about your membership status?

Please do not select "Abonnieren / Subscribe" if you are not sure when your last Atlantis Partner membership expired.

Contact Neurofeedback Partner GmbH with your Atlantis serial number. We will check your status and inform you of the correct option.

 

Current membership status
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550,00 €
550,00 €
Sale Sold out
Including VAT

In stock

Delivery time approx. 1-4 working days

Transparent VAT regime for EU business customers

All prices include 19% German VAT. For business customers from the EU, VAT will be automatically removed at checkout after entering a valid VAT ID number (reverse charge).

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Partner Membership – Product Descriptions | Neurofeedback Partner GmbH

Complete protection for your Atlantis. From day one.

The Atlantis Partner Membership keeps your device secure, your support prioritized, and your practice supported by a clear repair framework — whether you're based in the EU or worldwide.

  • ✅
    Extended Hardware Warranty
    Full coverage of parts and labor costs for hardware malfunctions of your registered Atlantis. Authorized repairs at the BrainMaster factory in Ohio — jointly recognized by Neurofeedback Partner GmbH and BrainMaster Technologies Inc.
  • ✅
    Priority Support
    Direct expert access for setup, troubleshooting, and software questions — with BrainMaster escalation if needed. Mon-Fri, 11:00-17:00 CET via email, phone, and portal. IFEN Assistant Chatbot available 24/7.
  • ✅
    Online Maintenance via TeamViewer
    Quick remote diagnosis without sending the device. Most problems are resolved before your next session begins.
  • ✅
    Protection against total loss
    If your device is beyond repair, BrainMaster Technologies Inc. will replace it at its discretion. Your investment is protected.
  • ✅
    Customer Portal — 24/7
    Submit tickets, track repair status, use the knowledge base — anytime at neurofeedback-support.de.
🔧 In case of repair — how it works for you
For customers in the EU
Loaner device during repair — We will send you a loaner device directly, so your practice can continue uninterrupted throughout the repair period.
Repair logistics & customs clearance by us — We handle formalities, coordination, and tracking for your repair shipment between the EU and BrainMaster in the USA. Shipping flat rate: €150 standard / €250 express per direction; return shipping USA → EU: free.
For customers outside the EU
Support with customs information & documentation — We will provide you with the information and documents you need for your own customs papers when shipping to BrainMaster. You handle the shipping yourself.
Alternatively: Handle repairs through us in the EU — You can also send your device to us in the EU first; we will then coordinate further shipment to BrainMaster under the standard conditions for repair logistics.
Renewal period Surcharge
Within 30 days of expiry No additional costs
31 days to 1 year after expiry +20 %
More than 1 year after expiry +100 %

Damage not covered by warranty, e.g., water damage, impact damage, or improper storage. All warranty claims also expire if the device's casing has been opened or the warranty seal has been damaged or removed. Shipping costs are not included in the membership and will be calculated at the end of the claims process. Applies to one registered device. Additional devices require a separate membership.

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