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Discovery - Partner Membership

Discovery - Partner Membership

With the Partner Membership, your Discovery device is protected and you have our support team at your side – so you can keep working reliably, even if something stops working.

What's included:

✓ Extended hardware warranty: diagnosis, repair, replacement parts and labor for your registered Discovery device – directly at the manufacturer BrainMaster (USA) if needed. The BrainMaster Affiliate Membership is included.

✓ Technical support via our Customer Portal: all support requests go through neurofeedback-support.de. The AI assistant answers simple questions around the clock; our team handles your case Monday to Friday, 11:00–17:00 CET, with priority for members. Support appointments can be booked through the portal Monday to Saturday, 9:00–17:00 CET. If needed, we help remotely, directly on your PC. Technical support is there when something is not working as intended. Questions on how to use the system are answered in the manuals and in our mentoring hours; Windows updates, antivirus software, administrator rights and data backup are not covered by support.

✓ Loaner device during repair: to keep your work going, you receive a loaner device – set up and with a temporary passkey for your software (EU only, subject to availability, up to 8 weeks).

Shipping in a warranty case: all shipments are insured. You pay one flat rate per warranty case: EUR 59 within Germany, EUR 89 within the EU. If a repair at the manufacturer in the USA is required, EUR 250 per direction applies in addition. Full details are in the warranty terms.

Term: 1 or 2 years. With the purchase of a new BrainMaster device, the first membership runs for 15 months.

⚠️ Unsure about your membership status?

Please do not select "Abonnieren / Subscribe" if you are not sure when your last Partner Membership expired. Send us your Discovery device serial number via our contact form – we will check your status and tell you the right option.

Current membership status
Coverage
870,00 €
870,00 €
Sale Sold out
Including VAT

Please make your selection first

Delivery time approx. 1-4 working days

Transparent VAT regime for EU business customers

All prices include 19% German VAT. For business customers from the EU, VAT will be automatically removed at checkout after entering a valid VAT ID number (reverse charge).

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Partner Membership – Discovery | Neurofeedback Partner GmbH

Complete protection for your Discovery. From day one.

The Discovery Partner Membership keeps your device secure, your support prioritized, and your practice backed by a clear repair framework – whether you are based in the EU or worldwide.

  • ✅
    Extended Hardware Warranty
    Full coverage of parts and labor costs in case of hardware malfunction of your registered Discovery. Authorized repairs at the BrainMaster factory in Ohio – jointly recognized by Neurofeedback Partner GmbH and BrainMaster Technologies Inc.
  • ✅
    Priority Support
    Direct expert access for setup, troubleshooting, and software questions – with BrainMaster escalation if needed. Mon–Fri, 11:00 AM–5:00 PM CET via email, phone, and portal. IFEN Assistant Chatbot available 24/7.
  • ✅
    Online Maintenance via TeamViewer
    Fast remote diagnostics without shipping the device. Most problems are resolved before your next session begins.
  • ✅
    Protection against Total Loss
    If your device is no longer repairable, BrainMaster Technologies Inc. will replace it at its sole discretion. Your investment is protected.
  • ✅
    Customer Portal – 24/7
    Submit tickets, track repair status, use the knowledge base – anytime at neurofeedback-support.de.
🔧 For a repair – how it works for you
For customers in the EU
Loaner device during repair – We will send you a loaner device directly so that your practice can continue uninterrupted throughout the repair period.
Repair logistics & customs clearance by us – We handle formalities, coordination, and tracking for your repair shipment between the EU and BrainMaster in the USA. Shipping fee: €150 Standard / €250 Express per direction; return shipping USA → EU: free.
For customers outside the EU
Support with customs information & documentation – We provide you with the information and documents you need for your own customs papers when shipping to BrainMaster. You handle the shipping yourself.
Or: Arrange repair via us in the EU – You can also send your device to us in the EU first; we will then coordinate the onward shipping to BrainMaster under the standard conditions of repair logistics.
Renewal period Surcharge
Within 30 days after expiration No additional cost
31 days to 1 year after expiration +20%
More than 1 year after expiration +100%

Damage not covered by warranty, e.g., water damage, impact damage, or improper storage. Any warranty claims also expire if the device's casing has been opened or the warranty seal has been damaged or removed. Shipping costs are not included in the membership and will be calculated at the end of the claims process. Valid for one registered device. Additional devices require a separate membership.

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