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Discovery - Partner Membership

Discovery - Partner Membership

 

In a professional environment, the reliability of your technology is the foundation of your work. Discovery Partner membership offers you far more than classic technical support: it is a comprehensive operational commitment. Through prioritized service, direct expert support, and physical device protection, you minimize downtime and ensure the continuity of your workflows.

 

Your benefits at a glance:

 

✓ Prioritized Expert Support: Your inquiries are given preferential treatment in our system – for minimal waiting times on critical issues.

✓ Live Chat & Remote Diagnostics: Fast assistance directly on the system. Our technicians can remotely access your PC to immediately optimize software configurations or hardware latencies.

✓ Loan Device Service: Should your Discovery device require maintenance, you will receive a free loan device for the duration of the repair, so that your practice can continue operating seamlessly.

✓ Workflow Optimization: Exclusive access to technical expertise for the optimal integration of your hardware into daily practice.

⚠️ Unsure about your membership status?

Please do not select the "Subscribe" option if you are unsure when your last Atlantis Partner membership expired.

Contact Neurofeedback Partner GmbH with your Discovery serial number. We will check your status and inform you of the correct option.

 

Current membership status
Coverage
870,00 €
870,00 €
Sale Sold out
Including VAT

Please make your selection first

In stock

Delivery time approx. 1-4 working days

Transparent VAT regime for EU business customers

All prices include 19% German VAT. For business customers from the EU, VAT will be automatically removed at checkout after entering a valid VAT ID number (reverse charge).

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Partner Membership – Discovery | Neurofeedback Partner GmbH

Complete protection for your Discovery. From day one.

The Discovery Partner Membership keeps your device secure, your support prioritized, and your practice backed by a clear repair framework – whether you are based in the EU or worldwide.

  • ✅
    Extended Hardware Warranty
    Full coverage of parts and labor costs in case of hardware malfunction of your registered Discovery. Authorized repairs at the BrainMaster factory in Ohio – jointly recognized by Neurofeedback Partner GmbH and BrainMaster Technologies Inc.
  • ✅
    Priority Support
    Direct expert access for setup, troubleshooting, and software questions – with BrainMaster escalation if needed. Mon–Fri, 11:00 AM–5:00 PM CET via email, phone, and portal. IFEN Assistant Chatbot available 24/7.
  • ✅
    Online Maintenance via TeamViewer
    Fast remote diagnostics without shipping the device. Most problems are resolved before your next session begins.
  • ✅
    Protection against Total Loss
    If your device is no longer repairable, BrainMaster Technologies Inc. will replace it at its sole discretion. Your investment is protected.
  • ✅
    Customer Portal – 24/7
    Submit tickets, track repair status, use the knowledge base – anytime at neurofeedback-support.de.
🔧 For a repair – how it works for you
For customers in the EU
Loaner device during repair – We will send you a loaner device directly so that your practice can continue uninterrupted throughout the repair period.
Repair logistics & customs clearance by us – We handle formalities, coordination, and tracking for your repair shipment between the EU and BrainMaster in the USA. Shipping fee: €150 Standard / €250 Express per direction; return shipping USA → EU: free.
For customers outside the EU
Support with customs information & documentation – We provide you with the information and documents you need for your own customs papers when shipping to BrainMaster. You handle the shipping yourself.
Or: Arrange repair via us in the EU – You can also send your device to us in the EU first; we will then coordinate the onward shipping to BrainMaster under the standard conditions of repair logistics.
Renewal period Surcharge
Within 30 days after expiration No additional cost
31 days to 1 year after expiration +20%
More than 1 year after expiration +100%

Damage not covered by warranty, e.g., water damage, impact damage, or improper storage. Any warranty claims also expire if the device's casing has been opened or the warranty seal has been damaged or removed. Shipping costs are not included in the membership and will be calculated at the end of the claims process. Valid for one registered device. Additional devices require a separate membership.

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