New: Neurofeedback Partner Customer Support Portal: Your direct access to our support team

The portal was developed to make device management and technical support more structured, transparent, and efficient – reducing downtime and simplifying communication.

These features are available to you today:

• View all your devices in one place No more searching through emails or invoices – every registered device is clearly listed with its serial number and current status.

• Check warranty status instantly See at a glance whether a device is still under active warranty and eligible for direct technical support.

• Request structured support Create a technical service case in a guided step with all relevant information – for faster diagnosis and more efficient resolution.

• Receive immediate remote assistance (with active warranty) Store your TeamViewer data directly in the ticket so our technicians can intervene quickly if necessary.

• Track support cases transparently Follow the current status of each request and see the complete communication history bundled in one place.

• Assign devices to team members Delegate responsibilities and give selected colleagues access to manage assigned devices.

We are currently developing an integrated software passkey management system. This will allow you to manage purchased licenses via the serial number and make the transfer of software to new computers much easier and more secure.

You can access the portal here: https://neurofeedback-support.de/login

Thank you for your trust and good cooperation

Best regards,

Your Neurofeedback Partner Team